D'LUX emblemD'LUX Storage Request a proposal

Privacy Policy

D'LUX STORAGE

Effective Date: May 26, 2026

D’LUX Storage, Inc. (“D’LUX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, e-commerce store, resident portal, mobile application (if applicable), IoT-enabled storage units, and related services (the “Platform”). We are committed to compliance with the California Consumer Privacy Act (CCPA/CPRA), and other applicable U.S. state privacy laws. This Policy applies to residents of the United States.

1. Information We Collect

Personal Information

  • Contact and account data (name, email, phone, address, payment information).

  • Resident usage data (access logs, subscription details, billing records).

  • IoT and sensor data from storage units and attach products: access logs, usage telemetry, EV charging sessions, AI security events/alerts, temperature/humidity (where applicable), occupancy indicators, and related device status.

  • Property-level analytics for CRE owners/managers.​

Automatically Collected Information

  • ​Device identifiers, IP address, browser type, usage data, and cookies/pixels for

  • analytics and functionality.

Sorces

  • Directly from you

  • From IoT hardware

  • From property management integrations (e.g., Tenant Inc., Appfolio, RealPage, etc. high-level only)

  • We may receive information about you from third-party lead generation services, marketing partners, or public sources to better serve you.

2. How We Use Your Information

  • Provide, operate, and improve the Platform and storage services.

  • Process transactions and manage subscriptions/recurring license-and- services fees.

  • Enable smart-lock activation, access control, billing, and attach-product functionality (EV charging, AI security).

  • Communicate with you and provide customer support.

  • Perform analytics, personalize experience, and develop new features.

  • Comply with legal obligations and enforce our rights.

3. SMS / Text Messaging

When you provide your mobile number and opt in — for example, on the D'LUX Argonaut access request form — we may send you automated text messages related to your account and access, such as access-approval and login notifications.

  • No sharing of mobile information. We do not sell or share your mobile phone number or your SMS opt-in/consent information with third parties or affiliates for their marketing or promotional purposes. This information is used solely to deliver the messages you have requested and is shared only with the service providers that help us send those messages (e.g., our SMS provider), for that purpose alone.

  • Message frequency. Message frequency varies and depends on your interactions with us (for example, you generally receive a message when your access request is approved).

  • Message and data rates. Message and data rates may apply.

  • Opt-out and help. You can opt out at any time by replying STOP to any message, and reply HELP for help. Opting out of text messages will not affect your other interactions with D'LUX Storage.

  • Consent to receive text messages is not a condition of purchasing any goods or services.

4. Sharing and Disclosure

  • Service providers (Payment processors, hosting, analytics, installers) under contractual protections.

  • CRE property owners/managers where necessary for service delivery.

  • Affiliates and strategic partners (subject to this Policy).

  • In connection with a business transfer (merger, acquisition, etc.).

  • As required by law or to protect rights and safety.

  • We do not sell personal information as defined under CCPA/CPRA.

5. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Know what personal information we collect, use, and share.

  • Delete personal information (subject to exceptions).

  • Correct inaccurate information.

  • Opt-out of the sale/sharing of personal information (we do not sell).

  • Limit use of sensitive personal information.

  • Non-discrimination for exercising rights.

  • ​

To exercise rights, email privacy@dluxstorage.com. We will verify identity and respond within statutory timelines.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards. However, no system is impenetrable. IoT devices and data transmission carry inherent risks; we disclaim liability for unauthorized access beyond our reasonable controls.

7. Data Retention

We retain personal information as long as necessary for the purposes described or as required by law. IoT telemetry may be retained for operational, safety, and analytics purposes.

8. International Users

The Platform is currently targeted at U.S. users. If you access from outside the U.S., your data may be transferred to and processed in the United States.

9. Children’s Privacy

The Platform is not directed at children under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Policy and will notify you of material changes. Continued use constitutes acceptance.

11. Contact Us

For privacy questions or rights requests: privacy@dluxstorage.com or D’LUX Storage, Inc., 105 N. First Street, #547, San Jose, CA 95113