WHITE-GLOVE SERVICES · PARTNER PROGRAM
White-Glove Services
D'LUX Storage White-Glove Management & Maintenance is the ongoing operating program for D'LUX Storage units across Class A multifamily and trophy condominium properties. Property owners contract D'LUX Storage; Value-Added Service Partners deliver the work on a published rate card framework. From $109/unit annually to property owners.
WHITE GLOVE SCOPE
Eight service categories.
One operating standard.
D'LUX Storage White-Glove Services organizes around eight delivery categories - covering one-time deployment, per-tenant events, daily operations, four recurring maintenance rhythms, and extraordinary support. Every line item delivered to D'LUX Storage standards, under contract.
PROJECT PLANNING · ONE-TIME, PRE-DEPLOYMENT
Bringing units online and revenue-ready.
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Point-by-point deployment schedule with start and end dates, dependencies, leads, and stage-gate punch lists.
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Permitting and regulatory compliance - zoning, building codes, fire safety, environmental.
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IT survey - hub placement, Cat 6 to gateway controllers, mesh repeater installation for Bluetooth coverage.
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Parking garage survey — floor plans, attachment plans, off-loading, conveyance, network provisioning.
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Transport survey — shipping brokerage, semi-truck staging, on-site Safety Officer for off-loading.
NEW RENTALS · PER-TENANT EVENT
Tenant move-in, configured.
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Confirmation with front-desk staff of unit assignment. PMS integration with AppFolio and Yardi.
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Tenant SMS and email communication confirming unit assignment and insurance coverage selection.
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Noke® smart lock provisioning with parking space and rental contract.
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IT survey - hub placement, Cat 6 to gateway controllers, mesh repeater installation for Bluetooth coverage.
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Remote motion and thermal sensor configuration for the new rental.
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Remote motion and thermal sensor configuration for the new rental.
RENTAL TURNOVER · PER-TENANT EVENT
Tenant move-out, reset.
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Front-desk confirmation of tenant move-out date.
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Move-out SMS and email confirming move-out date and deposit return for clean-out.
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Shared-access communication confirming move-out and lock-out date.
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Noke® lock reprovisioning⁵ for the next tenant — new identity, lock ID, contract number.
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Clearing of prior rental's remote motion and thermal sensor configuration.
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Clean-out of items left behind. Deposit refund administration.
DAILY OPERATIONS
Customer Success, dispatch, incident response.
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Customer Success Representative coverage — phone, chat, email. Payment and lease-renewal reminders.
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Tenant repair-order request intake and processing.
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Repair personnel dispatch with gate codes and on-site instructions.
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Insurance claims administration. Clean-outs. Lock-outs and late-payment administration.
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Lien and public-notice posting administration as required.
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Optional Content Theft and Protection Insurance - policy, claims, resident support.
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Metered EV Super Charger Network - retrofit, maintenance, metered billing.
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AI-powered security monitoring - 24/7 cameras, motion detection, real-time alerts.
MONTHLY MANAGEMENT
Reporting, distribution, online reputation.
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Online review monitoring and response.
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Invoice processing and email distribution.
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Revenue reporting.
QUARTERLY + SEMI-ANNUAL MAINTENANCE
Recurring exterior care.
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Exterior surface wipe-downs, including rolling-door and header surfaces.
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Light paint touch-up, including exterior light scratches and smudges.
PROJECT PLANNING · ONE-TIME, PRE-DEPLOYMENT
Bringing units online and revenue-ready.
✓
Permit and city license renewals as required.
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Noke® smart lock battery replacement as required.
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Mesh Network repeater additions as required for new installs.
NEW RENTALS · PER-TENANT EVENT
Tenant move-in, configured.
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State self-storage legislation monitoring and risk mitigation.
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Capital investment protection — upgrades retrofittable to deployed units.
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Local parts depot - replacement doors, shelving, specialty attachments.
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Umbrella insurance and Worker's Compensation for contractors and personnel.
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Software platform upgrades - leasing, payments, dispatch, security, metered charging. PMS integration maintenance.
PRICING TRANSPARENCY
From $109 per unit, annually.
D'LUX Storage prices White-Glove Management & Maintenance to property owners starting at $109/unit annually.⁴ Scope adjusts to property profile — unit count, property type, parking configuration, service cadence customization. Per-line-item rate card and customization detail disclosed under mutual NDA.
$109
per unit, annually — starting
8
service categories
40
service level objectives
VALUE-ADDED SERVICE PARTNERS
Built for partners. Run like a system.
RECURRING REVENUE
Published rate card. Predictable cadence.
Daily, monthly, quarterly, semi-annual, and annual recurring service revenue lines, plus per-tenant transactional revenue (onboarding, turnover) and project-planning revenue (one-time, pre-deployment).
DISPATCH & INTEGRATION
Tickets land. Crews dispatch.
D'LUX Storage runs on an integrated facility operations platform. Tickets dispatch with gate codes, access instructions, parts identification, and SLO timing built in. PMS integration with AppFolio and Yardi - tenant communication flows automatically; VARs see the work, not the paperwork.
TRAINING & CERTIFICATION
D'LUX Storage VAR Certification.
VARs complete D'LUX Storage VAR Certification before delivering paid work. Curriculum covers unit hardware, Noke® lock provisioning, mesh network configuration, tenant onboarding flows, and SLO cadence compliance. Annual recertification.
Specific rate card pricing, dispatch SLO targets, and certification curriculum disclosed under mutual NDA after pre-qualification.