Privacy Policy

D'LUX STORAGE

Last Updated: March 14, 2025

Welcome to D’LUX Storage ("we," "us," or "our"). We value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.dluxstorage.com (the "Site"), interact with us, or provide information as a resident or building owner interested in our self-storage services.

By using our Site or submitting your information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or provide us with your information.

1. Information We Collect

We collect information from individuals, including residents of high-rise, mid-rise, and garden-style properties, as well as building owners, to provide self-storage solutions and generate leads for our self-storage products and services. The types of information we may collect include:

a. Personal Information

Contact Information: Name, email address, phone number, mailing address.
Property Information: Details about your residence or building (e.g., building name).
Inquiry Details: Information you provide when requesting a reserved storage unit, or scheduling a consultation, or expressing interest in our services.
Referral Code: A code identifying Creators and Influencers you follow.

b. Automatically Collected Information

Website Usage Data: IP address, browser type, operating system, pages visited, time spent on the Site, and referring URLs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your experience, analyze usage, and deliver targeted advertisements.

c. Information from Third Parties

We may receive information about you from third-party lead generation services, marketing partners, or public sources to better serve you.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our self-storage services.
To respond to inquiries, process requests, and send quotes or promotional offers.
To communicate with you via email, phone, or text about our services, updates, or special offers (with your consent where required).
To market our services to residents and building owners of high-rise, mid-rise, and garden-style properties.
To analyze Site usage and optimize our marketing efforts.
To comply with legal obligations or protect our rights.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with the building owner or management association to ascertain strength of interest in our new storage amenity solution:

Service Providers: Third-party vendors who assist us with marketing, lead generation, customer support, or website hosting (e.g., Customer Relationship Management software).
Business Partners: Companies we collaborate with to offer joint services or promotions (e.g. self-storage insurance brokers.)
Legal Authorities: When required by law, subpoena, or to protect the safety, rights, or property of D’LUX Storage or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Choices

Opt-Out: You may opt out of marketing emails by clicking the "unsubscribe" link in any email or contacting us at marketing@dluxstorage.com. Note that you may still receive transactional communications (e.g., service updates).
Cookies: You can disable cookies through your browser settings, though this may limit Site functionality.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.

7. Third-Party Links

Our Site may contain links to third-party websites such as social media platforms we use. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

Accessing or correcting your data.
Requesting deletion of your data.
Objecting to or restricting certain uses of your data.
Withdrawing consent for marketing communications.

To exercise these rights, contact us at marketing@dluxstorage.com. We will respond in accordance with applicable laws.

10. California Residents (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect, use, or disclose about you.
Request deletion of your personal information.
Opt out of the sale of your personal information (we do not sell your data).

To submit a request, contact us at marketing@dluxstorage.com. We will not discriminate against you for exercising your CCPA rights.

11. Changes to This Privacy Policy

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

Email: marketing@dluxstorage.com
Address: 38 N. Almaden Blvd., San Jose, CA 95110